Small lithium forklift truck quality assurance and after-sales related instructions

Vehicle quality assurance is the core content of protecting the rights and interests of small lithium-ion forklifts, which is mainly formulated around the two dimensions of coverage and duration.

Quality assurance coverage, including lithium battery core power components, frame body, transmission system and other key components, such components due to manufacturing process or material problems caused by the failure, can enjoy free maintenance services; and tires, brake pads and other easily worn parts, as well as due to improper human operation, not in accordance with the norms of maintenance caused by damage, is not within the scope of quality assurance.

The quality assurance period follows the differentiation standard, and the quality assurance period of lithium battery core power components is longer to meet the needs of long-term stable operation; the frame, transmission system and other components are implemented in accordance with the general industrial equipment quality assurance standard, and the quality assurance start time is based on the date of official delivery of the equipment to the user.

A sound after-sales system is an important support for the continuous and stable operation of equipment, and it mainly includes two parts: response mechanism and service content.

In terms of response mechanism, users can report for repairs through officially designated telephone, online platforms, and other channels. The after-sales team will meet the demand within the specified time limit and arrange remote guidance or on-site door-to-door service according to the fault situation.

Services cover troubleshooting and maintenance, original spare parts supply, operation and maintenance training, etc. For non-quality assurance failures, paid maintenance services can also be provided to ensure that the equipment can be quickly restored to use.

In order to enjoy quality assurance and after-sales services smoothly, users need to strictly follow the equipment operation manual for daily maintenance and keep complete maintenance records; provide equipment number, fault details and other information during repair, so that the after-sales team can quickly locate the problem; at the same time, do not disassemble the core components of the equipment by yourself, so as not to affect the quality assurance rights and interests.